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autopost Refund and Cancellation Policy

Version 1.2 of 9 November 2026

1. What this document is

This Policy forms part of the autopost Service Terms (section 6) and brings together in one place how to cancel the Subscription and obtain a refund. It changes nothing in the rights you have under the Riadov Systems Terms of Service (sections 10 and 11) and under the law, and does not limit them. The terms “Subscription”, “account”, “project” and “consumer” have the meaning given in those documents.

The Service is provided by Riadov Systems Vladyslav Riadov, NIP: 6972395549, ul. Jana Ostroroga 1a/28, 64-100 Leszno, Polska.

2. Cancelling the Subscription

An account’s Subscription is cancelled by its owner in the Service’s panel (the “Billing and limits” section). Access to the paid plan remains until the end of the period you have already paid for, and the Subscription is not renewed after that. Until the end of the period the cancellation can be withdrawn.

  • Plan changes. A downgrade or reducing the number of “+1 project” takes effect from the end of the paid period: nothing is charged or refunded for the current period. An upgrade or adding “+1 project” takes effect immediately after payment, and you pay only the difference for the remainder of the period.
  • Account deletion. Deleting the account — with the /delete_account command or on the website — is carried out 24 hours after the request and can be cancelled until then; when deletion is carried out, the account’s active Subscription is cancelled without an automatic refund (Service Terms, section 4).

Cancelling the Subscription does not delete data: when the Subscription ends, the account moves to the Free plan — the data remain, the limits of that plan apply, projects above its limit are switched off but not deleted, and data export and deletion remain available.

3. Withdrawal from the contract within 14 days

If you are a consumer, you may withdraw from the Subscription contract within 14 days without giving any reason. The period, the ways to withdraw, the model form and the refund rules are in section 10 of the main Terms: riadov.systems/terms/#withdrawal. In short:

  • you can send the statement in Telegram to @Riadov_Systems, to [email protected] or by post to the address in section 1; it is sufficient to send it before the period expires;
  • we refund the payments received no later than 14 days from the day we receive the statement — using the same method you used to pay, unless you have agreed to another method at no cost to you;
  • if you asked us to start providing the service before the 14-day period expired, you pay only for what was provided up to the moment of withdrawal — an amount proportionate to the extent provided; we refund the rest. If there was no such request, you do not pay for what was provided during that period;
  • cancelling the Subscription (section 2) and deleting the account do not deprive you of the right of withdrawal.

4. Non-conformity of the service

If the Service does not conform to the contract — to the description in the Service Terms, on the pricing page and in the Service’s panel before payment — you may require it to be brought into conformity and, if this is impossible or not done within a reasonable time, request a price reduction or withdraw from the contract with a refund within the limits set by law. The complaints procedure is in section 11 of the main Terms: riadov.systems/terms/#complaints; we reply within 14 days of receiving the complaint.

5. Other refund requests

The Service does not make automatic refunds. Refund requests outside the right of withdrawal and complaints — for example, after account deletion or a forgotten Subscription — are considered individually: write to support, stating the account or project and the payment. We reply within the period set out in section 11 of the main Terms.

We make every refund manually through Stripe to the same payment method you used to pay.

6. If payment is not received

If a renewal payment fails and is not received within 7 days of the first failed attempt, the account’s projects become read-only until payment is received: scheduled publications wait for payment (Service Terms, section 6). This is neither a cancellation nor a refund: once payment is made, access is restored.

7. Changes, language and contacts

This Policy changes together with the Service Terms and in the same manner (Service Terms, section 10). Each version has a number and date and is available on the Service’s website — autopost.riadov.app/refund-policy.

This document has Ukrainian, English, Polish and Russian versions with the same content.

Contacts: the /support command in the bot, Telegram @Riadov_Systems, e-mail [email protected].